Customer Service & Inventory: Striking the Right Balance | SupplyChainBrain

Customer Service & Inventory: Striking the Right Balance

John Lopus, Senior Vice President, Operations, SmartOps

November 9, 2010

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A customer doesn't just buy software but a solution that requires change management from the buyer and commitment from the developer, says John Lopus, senior vice president, operations, at SmartOps. The value comes from balancing customer service with the right level of inventory. [Run Time (Min:) 9:22]

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