Unlocking the Value in Product Returns | SupplyChainBrain

Unlocking the Value in Product Returns

Jeff Jorgensen, Vice President-Supply Chain Execution, Spinnaker

July 31, 2012

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There are many opportunities to recapture value from returned products and, in the process, strengthen customer relations, says Jeff Jorgensen of Spinnaker, a global supply chain and execution company. Jorgensen details a number of these opportunities and outlines some of the major challenges and success factors that companies face in managing the reverse supply chain. [Run Time (Min.): 7:52]

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