Supply chain leaders are already making plans to incorporate generative artificial intelligence into their key performance indicator reporting. By 2028, 25% of all logistics key performance indicator (KPI) reporting will be powered by generative AI (GenAI), predicts Gartner, Inc., in a report released March 12.
A separate report from Gartner found that roughly half of 127 supply chain leaders they surveyed said they plan to implement GenAI within the next year. Another 14% say they’re “already in the implementation stage.” This will have an impact on how they gather and measure KPIs, says Carly West, senior director analyst in Gartner’s Supply Chain practice. “KPI reporting is a challenging area for many organizations, and it is ripe for exploration with GenAI to uncover valuable findings from logistics data at a greater speed,” she said.
GenAI allows logistics leaders to quickly track and analyze KPIs, as well as using that data to analyze supplier data to evaluate performance, the Gartner report concludes.
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